I loved them when they first came in. Then they started messing with the software. I have a grocery store near me that requires everything to be scanned with the build in scanner (no gun). And be placed on the belt to get weighed. That means cases of water, soda, anything else huge has to come out of the cart and put back every time.
It makes me not want to shop for large items there. And I’m faster than most employees that run checkout.
The machine scans a product twice and removing it means assistance. There is no dedicated person for self scan anymore, so they often have to come from halfway the store. In the end it’s faster and less hassle queuing at the conveyors.
If you have a coupon from the empties machine it will be checked by the absent assistent. When the regular cashier has finished all their customers they’ll come over and press the confirm button. Again, easier and faster queueing at the regular cashier.
And because you don’t use the self checkout that often, the time you do it it you get flagged for a manual check more often because now the system doesn’t trust you that much.
When the store was new, people tried it out but these days it’s just people that buy one can of soda.
One I saw had a big depositing area where you’d put your stuff to be weighed, though it did tell you to keep particularly large or heavy articles in the cart. There was a service counter right opposite, so I assume there was some measure of trust that the employees there would see if you pulled suspicious shit.
Every now and then, that scale would be picky though. Article should weigh 400-500g, but actually weighs in at 503? Yeah let’s flag that for a human to check.
Blessedly, the employees generally were quick to step up, slap their access token thing on the sensor, recognise the situation and clear it without much need for interaction. Likewise with age controls, quick and no fuss. The UI had its issues but the employees at least made up for it.
I loved them when they first came in. Then they started messing with the software. I have a grocery store near me that requires everything to be scanned with the build in scanner (no gun). And be placed on the belt to get weighed. That means cases of water, soda, anything else huge has to come out of the cart and put back every time.
It makes me not want to shop for large items there. And I’m faster than most employees that run checkout.
Interesting, I’ve used self checkouts all over the US and every single one has been as you described. I didn’t know there was a gun option!
deleted by creator
H‑E‑B definitely has the guns
The machine scans a product twice and removing it means assistance. There is no dedicated person for self scan anymore, so they often have to come from halfway the store. In the end it’s faster and less hassle queuing at the conveyors.
If you have a coupon from the empties machine it will be checked by the absent assistent. When the regular cashier has finished all their customers they’ll come over and press the confirm button. Again, easier and faster queueing at the regular cashier.
And because you don’t use the self checkout that often, the time you do it it you get flagged for a manual check more often because now the system doesn’t trust you that much.
When the store was new, people tried it out but these days it’s just people that buy one can of soda.
One I saw had a big depositing area where you’d put your stuff to be weighed, though it did tell you to keep particularly large or heavy articles in the cart. There was a service counter right opposite, so I assume there was some measure of trust that the employees there would see if you pulled suspicious shit.
Every now and then, that scale would be picky though. Article should weigh 400-500g, but actually weighs in at 503? Yeah let’s flag that for a human to check.
Blessedly, the employees generally were quick to step up, slap their access token thing on the sensor, recognise the situation and clear it without much need for interaction. Likewise with age controls, quick and no fuss. The UI had its issues but the employees at least made up for it.