I got this fun fee after trying to order takeout from Buffalo Wild Wings (yes I’m naming and shaming). How exactly does adding a dollar help you operate takeout? It’s literally less work than waiting on a table. This is nothing more than a shameful cash grab to pad profits.
I cancelled my order and got local street tacos instead.
EDIT: Look what I found this morning, lol https://www.today.com/food/restaurants/buffalo-wild-wings-takeout-fee-backlash-complaint-rcna90228
For only takeout orders?
I could see it. Online billing probably uses a different payment provider than physical machines. And it’s probably a smaller proportion of their business, so they’re not willing to eat the cost like they do for physical machines.