• @time_fo_that
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    1411 months ago

    I had my holiday time off canceled for the second year in a row, but I can’t even do any work because the customer that threw their problems at us while they’re on vacation didn’t provide enough specifications.

    During my standup yesterday we literally determined I don’t have any work to do. Thanks boss.

    I was writing my resignation in my head all weekend instead of enjoying my holiday.

    • @Trollception
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      -1111 months ago

      If you are in support isn’t throwing problems at you the entire purpose of the role? You make it sound like they are doing something wrong.

      • @OrteilGenou
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        1511 months ago

        If they cancel someone’s vacation to provide support but can’t provide sufficient detail to define the work, they’re definitely doing something wrong

      • Echo Dot
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        fedilink
        611 months ago

        It’s the customer’s responsibility to define the nature of the issue. People in support aren’t magic if you provide no details and then become non-available then that’s a customer problem.