Dear Andre,

I'm Gianpiero Morbello, serving as the Head of IOT and Ecosystem at Haier Europe.

 It's a pleasure to hear from you. We just received your email, and coincidentally, I was in the process of sending you a mail with a similar suggestion.

I want to emphasize Haier Europe's enthusiasm for supporting initiatives in the open world. Please note that our IOT vision revolves around a three-pillar strategy:

    achieving 100% connectivity for our appliances,
    opening our IOT infrastructure (we are aligned with Matter and extensively integrating third-party connections through APIs, and looking for any other opportunity it might be interesting),
    and the third pillar involves enhancing consumer value through the integration of various appliances and services, as an example we are pretty active in the energy management opening our platform to solution which are coming from energy providers.

Our strategy's cornerstone is the IOT platform and the HON app, introduced on AWS in 2020 with a focus on Privacy and Security by Design principles. We're delighted that our HON connected appliances and solutions have been well-received so the number of connected active consumers is growing day after day, with high level of satisfaction proven by the high rates we receive in the App stores.

Prioritizing the efficiency of HON functions when making AWS calls has been crucial, particularly in light of the notable increase in active users mentioned above. This focus enables us to effectively control costs.

Recently, we've observed a substantial increase in AWS calls attributed to your plugin, prompting the communication you previously received as standard protocol for our company, but as mentioned earlier, we are committed to transparency and keenly interested in collaborating with you not only to optimize your plugin in alignment with our cost control objectives, but also to cooperate in better serving your community.

I propose scheduling a call involving our IOT Technology department to address the issue comprehensively and respond to any questions both parties may have.

Hope to hear back from you soon.

Best regards

Gianpiero Morbello
Head of Brand & IOT
Haier Europe

If only they would have reached out this way the first time instead of a cease and desist, their brand getting dragged through the mud could have been avoided.

  • 0x0
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    10 months ago

    Can’t you just put the key in? Do they even have physical keys?

    • Neuromancer
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      310 months ago

      The physical key is a smart card. The size of a credit card

      • @[email protected]
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        310 months ago

        If it’s implemented correctly, a smart card or phone unlock does not need internet connectivity to work.

        • @AbidanYre
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          10 months ago

          The are a bunch of wrong ways to do that without needing the Internet too. Requiring a network connection for it is a special kind of stupid.

        • dual_sport_dork 🐧🗡️
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          310 months ago

          If it’s implemented correctly, a physical metal key does not require electricity or a functioning computer to work, either…

          • @AA5B
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            010 months ago

            Then you get “Kia Boys” videos. A simple mechanical key really has not been sufficient for over a decade

        • @[email protected]
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          110 months ago

          Tesla’s implementation of both card and phone key doesn’t require internet connection. It’s all local and offline. Phone key uses BT and card is simply RFID.

            • Neuromancer
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              -110 months ago

              Thats what I said. I’ve had a Tesla for years. Only the app requires the internet

                • Neuromancer
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                  010 months ago

                  It doesn’t. The app needs it. The phone does not. If you want to unlock using the app. You need internet connectivity. Go try it. I just did and it works fine on my 2019 model 3 as I don’t have coverage where I park.