Hey all, hoping some more experienced Proton users might be able to help me out here.
Earlier this week I began the process of switching from Gmail to Proton. I imported the last few months of Gmail messages, set Gmail to forward to Proton for the interim before I can get all my other accounts switched away from that Gmail, and installed the Android proton mail app.
I’m having the following issues:
- Proton mail, regardless of if I’m in browser or mobile app, keeps reappearing emails that I delete or mark as spam. I’ll delete them, then check my inbox again later and there they are again, unread in my inbox. It’ll take 6 or 7 attempts sometimes before an email actually stays deleted.
-the Android app is sucking crazy amounts of battery. It’s not like I receive an insane amount of daily messages, but yesterday Proton mail sucked 40% of my battery. That’s from mostly idle use and deleting a handful of emails. That’s it. It seems to be pulling an insane amount of juice in the background.
Anyone know how I can resolve these problems? I want to use proton for their focus on privacy and encryption, but both these issues are deal breakers for me if I can’t resolve them.
Thanks in advance!
Try turning off that Gmail forwarding. It could be the source of all your issues. I’ve used proton mail since almost day one and I’ve never had a problem.
Is it only forwarded emails that keep reappearing, or all emails?
I don’t know how forwarding works (push/pull/fetch/stay awake and eat battery/etc) but I’ve used the mobile app on android and iOS and never had a battery issue, so I’d recommend checking the forwarding since that’s a difference between your setup and mine.
Try setting an autobot reply on your gmail telling people about your new address instead. Bonus - robots won’t read it so only the important stuff will get redirected lol
It’s only the forwarded emails, or emails that were imported as part of the initial Gmail Sync (which pulled the last 3 months of emails in) that keep reappearing.
Good call on the auto-reply for my Gmail. I think that will be the best move if forwarding is the issue. It’s a shame they offer the setting during the initial setup, but it clearly isn’t super functional if it’s causing these problems.
Huh, that’s frustrating. Have you tried asking proton support? They’re super top notch and really quick.
ETA: I do pay for my account, so I don’t know if there’s a priority. But if it isn’t super quick for a free account, it’ll at least be good lol
I haven’t reached out to their support directly, but I’ll go ahead and send them a note.
Good luck hope it gets sorted
I do not recognize these issues and have been using protonmail on Android for years, so maybe do a clear data and cache action and log in again?
