Oh my god… the other day a Kroger pharmacist left a voicemail about what turned out to be a scam which got averted, but to get back in touch with her, I had to keep yelling at the Kroger robot that I wanted to speak to a pharmacist until it finally let me. And then it suddenly put me directly in touch with her no problem.
Infuriating.
This is giving me flashbacks to my last job doing medical billing. Sometimes pressing 0 would not work.
Cussing also works
Sure thing! But to get you to the right representative, I need to know a little more about your issue. In a few words, could you say what you’re calling about?
Just start swearing at it and it will usually connect you, the nastier the better.
Dropping n-bombs to get to customer service
It’s so stupid too. All they offer to help with can be easily looked up online. I never waste my time calling some dreaded hotline unless it’s a special case.
Sounds like its working, then.
Ha, sure sounds like it. But you had to wait also before there were only answering machines. Hotlines have always been awful.
I just hit zero as soon as I hear a robot voice
When answering machines want me to speak out loud despite how long I wait to hear the number prompts, sometimes I yell fuck you and hang up.
Me IRL
Press 0.
Haven’t had that work in years.
Press
That’s such a long word to shout. I go with “Human”
or the good old FUCK
I swear to God swearing makes it work better. I think they may legitimately have swearing filters to gauge customer frustration.
