Nephews father passed away, and he just recently got the PS4 back from his fathers partner. He can’t sign into the PS4 PSN as we don’t know his fathers gmail password (Can get it eventually off google after a fair amount of hoop jumping.)

He doesn’t want to delete his fathers account and all of their data that they played together, so we created a new account for him on my phone. We signed up and signed in, and it worked for a second, but then no longer. It asks to sign in and throws up his fathers email address. When we change it to the new one we created and password and we try to login, we get the above error every time. We have also tried with passkey. Is there any easier way to do this?

TIA.

  • @BabalugatsOPEnglish
    2•1 hour ago

    Hi, and thanks for your reply.

    EDIT - I have gone to account management and the only option is sign in, which gives the same error. I have created new user in user management But I can’t do anything with it, I can’t make it the main profile.

    Yep, I might have worded it badly. We created a new user, new profile, using a newly created email address for him, but we are getting the same error.

  • MentalEdgeEnglish
    4•12 hours ago

    Edit: apparently this happens if you try to log into the wrong PSN account on the wrong user.

    Playstations can have multiple user profiles on them, and they don’t all have to be linked to corresponding PSN accounts. But once they are, you cannot log out, and then log back in using some other PSN account on that profile. That user is now linked to whatever PSN account it was linked to.

    Your nephew needs to make a new user on the console, and log into PSN on that user, instead of trying to use his fathers user profile.