Had a short stay in a Rome AirBnB that went wrong. And (surprise /s) AirBnB is not a fair mediator between the Host and me, the Client.

I want to look for outside help but googling/searching on the internet is flooded with Airbnb SEO results and grifter blogs.

Can anyone recommend me on how to look for help on this?

I imagine there are people in Rome willing to help me navigate this as I don’t yet know what is the best curse on dealing my case.

In any case, so far what I’ve learned is that Airbnb and the likes are taking advantage of the caos of non-existing quality standards.

Unlike hotels where regulations and star ratings allow you to know what to expect from a short term accomodation deal.

Offers on such Airbnb sites will keep getting worst as the conscientious hosts have to compete with the unscrupulous. Beware. You will pay for your assumptions of fairness.

  • Dojan
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    811 months ago

    Depending on what consumer laws you’re covered by you could try to have your bank do a charge back on the payment. Wouldn’t expect to use AirBNB ever in the future though.

    Which really you shouldn’t ever use AirBNB as it’s flooded with grifters that buy property and “rent” it out as an unlicensed and unregulated hotel business. Hotels exist for a reason, and in cases where you do get stiffed by a hotel, there is legal recourse for getting your problem rectified. You’ve got basically no protections when using AirBNB.

    AirBNB should be much heavier regulated. It might conk their businesses, which just goes to show that their business model doesn’t work.

  • @LemmyIsFantastic
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    -811 months ago

    I swear I don’t know how you people have such a shitty time with Airbnb.

    • @FranciscoOP
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      11 months ago

      you people

      It is a shitty experience when the host posts photos that are different, in a convenient way, than what you find in the house.

      It also makes it shitty that AirBnB uses a ‘mediation’ protocol that seems designed to stall and that is not upfront with what remediation the client can expect.

      Host-client conflict resolution by AirBnB feels like gaslighting. ----- And I say this because, even with photographic evidence of the differences between the listing offer and the real thing, in the bathroom and the beds; even with that clear cut photographic evidence, AirBnB only returned less than 15% of the rent amount. Does that sound like a fair treatment for a fraud? AirBnB supported the fraudster.

      • @LemmyIsFantastic
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        -311 months ago

        I’ve used Airbnb at least 20 times, probably closer to 40.

        Never once ran into any of that 🤷‍♂️

        • @CADmonkey
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          211 months ago

          “It’s never happened to me, so it’s not a problem”

          • @LemmyIsFantastic
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            -311 months ago

            Yeah because Reddit and lemmy don’t exaggerate lone but loud voices 🤣

            • @CADmonkey
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              111 months ago

              Your response doesn’t even make logical sense, but then again you’re dumb enough to defend airBNB.

        • Dojan
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          211 months ago

          You’re part of the problem.

          • @LemmyIsFantastic
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            -311 months ago

            What problem!?!!?? Lol, what is with you people. I report that I have great experiences with them and that makes me a problem? Good Lord 🤣

            • Dojan
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              211 months ago

              AirBNB is the problem, and by using it, you are part of it. It’s simple. Just use a hotel.

              • @LemmyIsFantastic
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                111 months ago

                A hotel isn’t going to give my group a kitchen or common area for competitive prices 🤷‍♂️.

                Hotel suites are way more expensive for groups.

                • Dojan
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                  411 months ago

                  Hotels aren’t going to screw with the housing market. They’re also regulated, meaning they have legal obligations towards their customers. There’s also proper house/apartment rentals, as well as BnBs outside of AirBNB so one can avoid supporting that awful company and all the shady practises it comes with.

                  The idea behind AirBNB was to offer a platform where people could let their spare rooms and whatnot easily. That’s not what AirBNB is today. Today it’s a cancer.