@[email protected] to TechnologyEnglish • 4 days agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square57fedilinkarrow-up1513arrow-down17cross-posted to: [email protected]hardware[email protected][email protected]
arrow-up1506arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.com@[email protected] to TechnologyEnglish • 4 days agomessage-square57fedilinkcross-posted to: [email protected]hardware[email protected][email protected]
minus-square@[email protected]linkfedilinkEnglish10•3 days agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-square@[email protected]linkfedilinkEnglish1•3 days agoOnly if the customer service is unempowered garbage.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.
Welcome to the real world.