I’ve found that being a dick is a great way to make their calls take longer and complain to your boss, which wastes time. Being nice to the idiots means less work for me.
Yeah. I was talking took over a call from another tech that had a lady berating him because he couldn’t help her because we didn’t have access to the EMR portal she was calling about. It turned out she’d had a tbi and had problems with regulating her mood. It took probably 45 minutes but I was able to talk her down and get her in touch with the right people. If I’d gotten into it with her instead of being calm we wouldn’t have gotten anywhere. Should I have had to listen to that? No, but if I hadn’t she wouldn’t have gotten the help she needed and it wasn’t really her fault for being that way. Obviously an edge case but you never know what people are going through.
We’ll stop being dicks when they stop being so dumb.
I’ve found that being a dick is a great way to make their calls take longer and complain to your boss, which wastes time. Being nice to the idiots means less work for me.
Yeah. I was talking took over a call from another tech that had a lady berating him because he couldn’t help her because we didn’t have access to the EMR portal she was calling about. It turned out she’d had a tbi and had problems with regulating her mood. It took probably 45 minutes but I was able to talk her down and get her in touch with the right people. If I’d gotten into it with her instead of being calm we wouldn’t have gotten anywhere. Should I have had to listen to that? No, but if I hadn’t she wouldn’t have gotten the help she needed and it wasn’t really her fault for being that way. Obviously an edge case but you never know what people are going through.
For sure. For many of us “being a dick” means “punishing my liver.” It’s a calculated risk decision.
You’re the saint I could never be. That’s why I got into security for a bit – I can be as big a dick as I need to be that day! ;-)
I don’t think it’s a race to the bottom for fun. lol
That’s why I’m a sales engineer :)