Hi all. Yesterday, my printer stopped responding to commands from the touch screen, so I shut the printer off and turned it back on. Now, the printer and screen turn on (power fan spins and screen backlight comes on), but the screen does not display anything, and the printer cannot be reached via USB. Multiple power outlets and cables have been tried, and all cables inside the main chassis are securely connected except for the Z- cable (which has been replaced by a BLTouch). There is a single red LED on the motherboard that lights up when the machine is powered on. Does anyone have any ideas how I can try to diagnose this? I’ve sent an email to elegoo, but I’ve heard it can take weeks to get a response, and I’m trying to get things ready for a DnD campaign starting this weekend… thanks for any tips.
Edit: for anyone finding this post looking for help, you’re SOL. Elegoo responded to me, and after sending them a couple pictures, they’ve determined my motherboard to be dead, and are not willing to provide a free replacement since I’m just outside of warranty. Now I’m torn between getting a new motherboard (waiting on a quote from them) or just saving for a better printer.
Edit 2: after some very light complaining, Elegoo is making right and sending me a new motherboard free of charge.
A few months out of warranty? That ain’t suspicious timing….
It sucks that you’re down for a month. But, you don’t necessarily need to get their board.
Yeah, I figured there are other places to get it, but when it comes to circuit boards and whatnot (especially ones from China) I’m always a little hesitant about getting off brand stuff. I figured I’d see what quote they hit me with and take it from there
Edit: they’re actually sending me a free one! I halfway complained in my response but stayed polite (basically just said I was disappointed in the response) and the guy messaged me back overnight that they’d send me a new one.
That’s nice of them. A little surprising though. I haven’t had any interaction with them, so, I would have assumed they were like creality- warranty repair being like pulling teeth.
I’ve seen mostly positive stories about their customer support online, mostly only complaining about response times. I was pretty surprised when they told me no initially. At least they decided to do right