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Even more dramatic is that if a repair service provider discovers a third-party spare part that was installed in a Galaxy device as part of a previous repair, they must immediately disassemble the smartphone, tablet or notebook into its individual parts and inform Samsung of the details of the respective incident.
Well this feels illegal (or certainly should be). Imagine taking your car in for a repair only to find out the shop functionally scrapped it and told on you to Ford, all because they noticed you had changed a tire.
Funny you mentioned that. I was out with my daughter a couple days ago and she got a flat that had to be replaced. She was legitimately worried that Toyota would void her warranty for not buying a tire from the dealership. Nevermind that we were out in rural nothingness with no Toyota dealership to be found.
Honestly, that’s pretty close to what could’ve been if the Right to Repair act for cars didn’t pass back when it did.
“You used a non-Ford approved part. For your safety, we have disassembled your vehicle and reported you to the consumer protection police. You have lost your license and the full balance of your loan/lease is due in 24 hours.”
Ford: “Please only use certified Firestone Tires with your Explore. We’d hate for your SVU to unpredictably roll over. Better for it to predictably roll over.”
Ferrari be like “That’s not normal?”
God bless iFixit, and God damn Samsung.
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Feels great to have settled for a phone with the features I mostly wanted(where 3.5mm), it ending up a Samsung and then hearing all this.
The use of aftermarket parts in repair is relatively common. This provision requires independent repair shops to destroy the devices of their own customers, and then to snitch on them to Samsung.
That’s just pure evil and bully. If you have aftermarket parts they will destroy the device and force you to pay for it. This is the reason we need right to repair. Every consumer should support it.
It’s honestly impressive to find out that someone is WORSE than Apple when it comes to repairing and customer rights.
Is this worse? It sounds pretty similar.
Apple will tie themselves in knots to make it impossible to repair your tech 3rd party, and maybe even refusing to fix it if it WAS repaired 3rd party before, but I’ve never heard of them also requiring that it be destroyed and your personal information given over.
They’ll brick your device if a part can’t be verified so that isn’t much different they destroying. Maybe they don’t require repair shops to hand over personal info, but they do require device identifiers so I wouldn’t be surprised if that is basically identical.
They don’t brick shit, don’t lie. It not booting until you swap the part back to a verified part isn’t even remotely close to a full bricking.
Consider this: A person has their iPhone battery replaced with a cheap Chinese 3rd party battery. A month later, the battery catches fire, injuring the person. Which headline do you honestly believe will run:
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Apple iPhone catches fire, injures owner.
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Unauthorized replacement iPhone battery catches fire, injures owner.
Sound like another reason for the “free press” to get reforms about their accuracy reporting the “news”. I am typically against such restrictive legislation but if the news holds that much power, they need to see some regulation put in place.
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If you knew Samsung for real, you’d know it only care for its owners and ready to send anyone else to damnation.
“…prohibits repair stores from repairing components on the mainboard. Instead, the entire component must be replaced…”
A flagrant disregard for the costs of e-waste on the environment. What a surprise.
Not to mention data recovery
I think the part that bothers me the most is that, the customer is likely completely oblivious to the fact that a repair person used a third party part in their device.
I don’t think most cellphone users are discerning enough to start checking if the repair place is actually licensed by Samsung to perform repairs or not. They just see the Samsung logo under the banner of “we fix these brands” and go in. As long as it’s fully working when they walk out, they couldn’t possibly give fewer shits whether genuine Samsung parts were used to fix the device.
This is essentially victim blaming. Anyone who can fix the phone themselves with non-Samsung parts is going to do it themselves and never get “caught” doing it. So instead of “catching” the “bad actors” putting non Samsung parts into phones, they’re putting that responsibility on customers? That’s a PR nightmare. What the fuck are they thinking?
$The$same$company$that$bundles$ bloat/mal/spyware$on$new$devices$
$$$Whatever$$$could$$$they$$$be$$$thinking$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
It’s insane how their smartphones ever became so popular to begin with!
Fair point.
I mean even before that, what VP thought this was a good move?!?! Like who is going to buy your brand again? It’s more amazing Samsung is so out of touch with reality.
Companies are getting away with way too much these days.
Eh most people will never hear of this and if they do probably won’t care
Well, I definitely agree that corpos are getting away with too much.
The walled gardens of cellphones and whatnot creeping into vehicles, from farm equipment to consumer cars, this is just kind of ridiculous. Everyone wants to be the one-and-only that can do anything to the things you’ve purchased. We desperately need the right to repair for all things… Not just cars, phones, etc (even operating systems are trying to get into a walled garden situation).
They’ve tribalised the very concept of owning something.
I’m guessing that samsung probably has a link on their website for people looking to repair their phones and on order to get your shop listed there you have to agree to use samsung certified parts
Apple: bricks phone with unapproved part. Samsung: “hold my beer”
Apple: “You’ve just gotta brick their phone if they use 3rd party parts!”
Samsung: “Brick it, you say?”
Samsung is doing the same now with their latest one ui 6.1 update. It makes 3rd party screens unresponsive. There are reports that even rolling back to a previous version doesn’t fix the problem.
Interesting timing, these practices are about to be super illegal under Oregon’s SB1596 right to repair bill that just passed
There are some things I don’t really understand after reading this article:
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Why exactly does Samsung want the customer data? Are they wanting to ban their Samsung account or something?
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How exactly does Samsung police this? Surely the repair shop could just… not tattle?
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What the hell does the repair shop tell the customer when they return their phone in literal fucking pieces?
- Data sells
- Legal TOS
- See Samsucks TOS
A TOS doesn’t give you the legal right to destroy someone’s property… At worst they could deny service
Something tells me this isn’t going to fly in Australia, unless they’re willing to be giving out refunds for bricked phones.
Youre probably right. Here in the US, our regulations are simply too corporate-friendly to make any difference though
How exactly does Samsung police this? Surely the repair shop could just… not tattle?
Well there is a contract in place and there would be consequences for not upholding the agreement. Sure, they could probably get away with it for quite a while. But it likely isn’t worth the risk, they would rather just out Samsung as being a piece of shit and go on their merry way.
It would be pretty easy to catch this as well. Samsung can just occasionally submit a phone with a known third party part for repair and see if the expected report comes in.
Haha like the kids cops send into shops to buy beer.
To your first point, I just automatically assumed that it was to feed into Samsung AI. I’m not a values customer, but my data sure is 🤡
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Fuck Samsung
Wow, I didn’t know Samsung could really get much less appealing but they absolutely managed to up the ante by a lot. Samsung and Apple will never get another dime from me
Who actually makes a decent phone anymore?
Fairphone
It would be cool if they sold the thing in (or were willing to ship to) my country…
I ordered mine from http://clove.co.uk/ and they happily shipped to Canada. It has worked fine in Canada, the US, and Barbados (eSIM and physical SIM).
I like the phone a lot, but whenever it’s talked about I’m surprised how many people feel the urge to chime in on why it wouldn’t work for them.
I’d say my biggest gripe is lack of accessories. I paid the huge price for the official screen protector twice. They both cracked relatively quickly and there are pretty much no other options. I’m using a flexible matte-finish screen protector from Amazon now, but it scratches really easily and will slide around on the screen if I keep my phone in my back pocket.
I didn’t say it wouldn’t work for me, only that they make it hard to get here.
Fairphone
OnePlus, I think
It is the many stories like this… That have kept and will continue to keep me from ever buying a Samsung product
Same with Apple. Saying they’ll prevent independent repair from stealing our deleted photos by stealing it themselves.
Almost makes me want to dig my old lg out of mothballs
I miss using my old lg phones, I had the v30, v40, and v50 and they were basically perfect. Now when I shop for phones it’s like looking for the least bad option
Yep.
I was an LG customer for years but let’s not pretend they wouldn’t be like this or worse if they were still in the game.
So I guess this is what the consumers want because that is all these conglomerates offer, right? Right?
