I unsubscribed from a company’s mailing list and then they added me to a new “unsubscribers” list and spammed me again. I then unsubscribed from that list and was added to another “unsubscriber” list. At least this new unsubscriber list was labelled “new”. That makes it so much better. /s*
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In the US at least that is very much illegal, though I am going to guess this isn’t in the US.
You’d guess right. Ironically, we have great consumer protection laws here and it’s illegal here, too. But I doubt the authorities would do much without a flood of complaints.
And sadly, my Twitter/𝕏 thread with the company in private message is going nowhere. 😿
And sadly, my Twitter/𝕏 thread with the company in private message is going nowhere. 😿
Sometimes “friendly” “reminding” a company about the relevant laws does wonders, making them return such “display” of “attentiveness” in a more timely manner. (Translation: they reply faster if you threaten them with the specific law.)
In this case the Ley Federal de Protección al Consumidor, article 17, second paragraph got you covered:
El consumidor podrá exigir directamente a proveedores específicos y a empresas que utilicen información sobre consumidores con fines mercadotécnicos o publicitarios, no ser molestado en su domicilio, lugar de trabajo, dirección electrónica o por cualquier otro medio, para ofrecerle bienes, productos o servicios, y que no le envíen publicidad. Asimismo, el consumidor podrá exigir en todo momento a proveedores y a empresas que utilicen información sobre consumidores con fines mercadotécnicos o publicitarios, que la información relativa a él mismo no sea cedida o transmitida a terceros, salvo que dicha cesión o transmisión sea determinada por una autoridad judicial
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I mean, I would still file a complaint with whatever relevant government agency, worst that could happen is that things stay the same I figure.
My exact plan if the the Twitter/𝕏 thread goes nowhere.
Screenshots
Don’t contact the company. They’re breaking the law, and they know it. Report straight to the regulating authority.
Also illegal in the EU.
Just mark those as spam if you are using any big email providers. Causes much more headache for them and you don’t need to play their find the correct unsubscribe button games
I’ve worked in automated marketing for close to a decade now. Use your inbox’s report as spam function. It’ll damage their sender rep resulting in more of their emails automatically going to spam and will usually add you to their application’s system level unsubscribe list automatically. I usually do this if a company’s preference center requires me to log in to global unsubscribe.
Is this from Spain?
It sounds like what they are doing is clearly illegal and you probably could do a lot of people a favor by complaining to the authorities.
Generally for the eu: https://www.europarl.europa.eu/doceo/document/E-8-2017-003934-ASW_EN.html “If users receive unsolicited communications after having withdrawn consent, they can file a complaint with the national regulatory authority. In addition, they have the right to a judicial remedy before national courts.”
The responsible agency for Spain: https://www.aepd.es/
It’s not from Spain, no. You have the language correct, but but the continent. It’s too bad, because the EU laws are better than ours. 😿🇪🇸🇪🇺
There are so many assholes like this that unless they’re using MailChimp or similar (cloud platforms where this can’t be done automatically) I don’t even bother with unsubscribing. I just set the mail server to bounce any email from that domain.
I wish it were that simple. I use their actual product all the time and genuinely enjoy it. It’s literally the best in the country. So I need the emails from their domain for my actual purchases. I just want to be deleted from their bloody advertisments!
It’s like they force you to become a filtering master. Ain’t nobody got time for that (maybe a little, but that’s it)!
That ship has sailed, but you have to sign up with a mail account that offers throw away addresses (like yahoo! mail or others). They just put the mails from all throwaways also into you main mailbox. If later you can’t ubsubscribe, you can just delete the throwaway. Only problem is, for replies you have to use the mail providers way (i.e. webmailer) so your client doesn’t reply with your main address. But I found it very rare I reply to mails from subscriptions.
Many classical email clients have the option to edit the senders address while composing the email. If the mail server does not allow this you usually get an error message on sending.
I’ve found that changing my email address works better than unsubscribe sometimes. Just change it to a tagged address and set up a filter. Shields you against future sales as well.
All the Trump emails go rbos+fucktrump now. Probably a hundred a day. Unsubscribe did not work.
Also, Canadian. Incompetent jerks.
![[OC] Unsubscribe? Nope! We'll Just Add You To An "Unsubscribers" List!](https://lemmy.world/pictrs/image/51c722dc-704b-4438-9714-3c10adb5ceaf.png){kind=link}