Hahahahahahahahahahahahaha

  • @tehn00bi
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    109 hours ago

    I threw up, just a little bit.

  • @TexasDrunk
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    2011 hours ago

    Didn’t Comcast change their consumer name to Xfinity because they were so universally hated? CenturyLink comes in at the top of a lot of the “most hated” lists as well. They own what used to be Level 3 who, shockingly, were also pretty much hated by everyone who had to use them.

    • @PriorityMotif
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      39 hours ago

      Mediacom is even more hated than Comcast and rebranded to Xtreme.

  • thejevans
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    6314 hours ago

    A Verizon rep told me the other day that their cellular home internet is just as good as my symmetric gigabit fiber service. Fuck these companies.

    • Pup Biru
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      1310 hours ago

      in a certain stupidly narrow definition of “just as good” that’s not necessarily wrong wrong

      5G has a theoretical max of 10gb/s, so ignoring all other factors where it’s significantly, and also ignoring reality in the face of theoretical maximum

      5G is stupid cool!

      just some people can be stupid stupid

    • @SendMePhotos
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      2313 hours ago

      I just saw a Verizon sign today that said the same. I internally scoffed because how can cellular internet be more stable or consistent?

      • @Warl0k3
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        2312 hours ago

        They use a radical new networking technique called “Lying, but with graphs”

        • @pivot_root
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          10 hours ago
          10 Pbps  |
                   |
                   }
          200 Mbps | # #
                   | # #
                   | # #
                   -------
                     V O
                     E T
                     R H
                     I E
                     Z R
                     O S
                     N
          

          *latency not pictured
          **measurements taken in test environment under ideal weather conditions

          • @[email protected]
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            911 hours ago

            LoL, they misconfigured their test rig and it turns out they were measuring loopback’s bandwidth.

  • @[email protected]
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    710 hours ago

    If “excellent customer service” means you have to go through three layers of call center to finally cancel your service, then yes.

    • @pivot_root
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      1311 hours ago

      Monopoly is absolutely the answer. You’re not going to have anything else to entertain yourself with once the “unlimited” internet gets throttled to 25kbps after using too much of it.

  • @[email protected]
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    510 hours ago

    I’ve had Verizon Fios for about twelve years. They’ve actually lowered my bill three times and increased my speed once without me asking. That’s why I haven’t switched and will always seek them out in the future.

  • @[email protected]
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    14 hours ago

    Is that the same customer service who doesn’t know what IPv6 is and says I need a business account for a static IPv4 address (which has nothing to do with IPv6)?

    Meanwhile a random guy on Reddit six years ago figured out their network doesn’t provision IPv6 unless you get a specific modem that ignores the lack of provisioning and provisions it anyway.

    Okay

    • TheTechnician27
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      13 hours ago

      It’s unreal how bad the state of home Internet IPv6 is in the US. Meanwhile, Malaysia, Vietnam, and China are all pushing formally for full, 100% IPv6 adoption by decade’s end.

      • ERROR: Earth.exe has crashed
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        13 hours ago

        It’s whay I called the “Old Railroad Theory”

        The US has build their subway systems 100 years ago, but now doesn’t want to take down and rebuild a new one.

        Meanwhile, a country developing the subway recently would have the newest and lastest systems and technology, since why use old technology if you’re starting from scratch.

        The US have no platform safety barriers because they’re used to it.

        Meanwhile, China only recently has subway so they looked at the US and thought “Hmm, looks like people can fall on the tracks” so they built a platform safety door system.

        Like imagine telling schools to get rid of all their windows XP machines. Old habits die hard.

        TLDR: Its easy to use new technology when you are building new, vs having to dismandle the old system and then build it again.

        • @[email protected]
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          912 hours ago

          I think this is true to an extent but from my experience the network is usually well-maintained (latest DOCSIS, low ping, etc) and the backend seems to support IPv6 but people don’t have a clue how anything works.

          I can tell cable installers have no clue how networks work beyond the coaxial cable coming into the premises. Nothing against them, that’s great, but it’s crazy to me that they look flabbergasted when I do a simple ping to check for connectivity.

          On top of that, customer service probably gets harassed by people that don’t know anything wanting help for more premises/LAN problems. But they literally don’t know what IPv6 is — that’s like minimum networking knowledge — so even if you’re smart you won’t get anywhere with them.

          • @[email protected]
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            412 hours ago

            I had spectrum at my house like 6 times in 2 weeks. They redid all my coax house to pole. They had guys supposedly go out and check the street for issues. I get like 20 times a day where my latency shoots up. I play any MMO or online game I’ll have at least 1 disconnect but usually I get every 10 minutes.

            It sucks, but on the bright side I may get the new fiber company in the area some time, they say my address is able to preorder but that’s been about a year now and nothing yet…

            • @[email protected]
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              211 hours ago

              Spectrum has actually been my favorite. I have experience with Cox, CenturyLink, Mediacom and Spectrum.

              But if fiber came into my neighborhood it would be game over.

      • @[email protected]
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        13 hours ago

        I’ve actually never not had IPv6 going back to like, 2007.

        The problem is the clunky trash modem and/or router they give you can’t keep up. Never use ISP-issued hardware.

        Which ISPs aren’t on IPv6? I develop websites used by people in the Philippines which is great for me because typically their home internet has no IPv6 while their phones are IPv6 only. I won’t host on anything that isn’t dual-stack, and is one of many reasons I don’t host on AWS (I know, they support IPv6 now but it’s too little, too late).

        • TheTechnician27
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          311 hours ago

          It’s less about which ISPs have IPv6 and moreso how much work one has to do to get it working on their home network. Thankfully I think we’re in an era now where any new router you buy will support IPv6 and most major ISPs support it. However, in order to get IPv6 working on my home network, I need to 1) know that IPv6 is a thing (massive filter), 2) know that I don’t have it, 3) be motivated to have it, 4) call my ISP and ask them for a prefix, and 5) go into the router settings and enable it.

          For cellular Internet, this is (short of using settings or Termux to see my IP) completely, 100% transparent to the end user, as it should be. It should be the default, not a process 99.9% of people wouldn’t even know exists, let alone initiate.

  • Scrubbles
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    712 hours ago

    Kind of true, maybe? I have a small local provider. I pay for 1000/1000. I get consistently 950/1100. I have not needed customer support since the day I turned on the modem.

    So, if by customer service they mean they serve customers so well that I don’t need to think about it, then yes! 7 years and counting with them.

    • @pivot_root
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      1412 hours ago

      I have a small local provider.

      I suspect you would have a different experience if you had a larger regional provider.

      • Scrubbles
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        39 hours ago

        Yes, my sarcasm was tongue in cheek that they obviously have to say that because the large providers are horrible, and that I never have had to even call customer service

    • @[email protected]
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      410 hours ago

      Yeah, I feel like if a customer has an informed opinion about your costumer service, your service obviously forces customers to call customer service too often.

    • v_krishna
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      310 hours ago

      Same here. Sonic fiber and I’ve had 0 issues. Pay less now than I did for much much slower cable internet before and I think we’ve had 1 maintenance and 1 outage in the last 4 years. Just checked speed test on my modem and it 941 down 942 up.