“The beatings will continue until morale improves.”
My first “real” job was in retail. One of the assistant store managers was an old Vietnam vet named John. John spent his whole [civilian] career, 40 something years, working there at a job he absolutely hated. He was notoriously grumpy, rough around the edges, and smoked like a freight train. But, John did two things for me that I will never forget.
First thing: One day a customer was looking for something in a department that I wasn’t familiar with. I tried (and failed) to help him find what he was looking for. There wasn’t anyone staffing that area so I called John for help. The customer was an asshole. He was being a complete jerk from the start and when John showed up, he proceeded to tell John just exactly how incompetent he thought I was, while I was standing there.
John just glared at him and very politely but sternly said, “Sir, I’m going to have to stop you right there. jubilationtcornpone is one of our finest employees and I’m sure he tried to help you as best he could. I would appreciate it if you wouldn’t talk about him like that.” The guy wasn’t happy but that did shut him up.
Second thing: John and I are talking one evening and he just kind of puts his hand on my shoulder and says, “JubilationTCornpone, You need to get the hell out of here and go make something of yourself. You don’t want to be here when you’re my age. Don’t waste your life.”
16 year old me didn’t particularly like John. He was a hard boss. Also, did I mention he was perpetually grumpy? But, he earned my respect. He stood up for me and wasn’t going to just stand by and let someone else treat me badly. Even if that meant losing a customer. If you’re an executive or manager and you force your people to just sit there and take it while they’re being bullied or harassed, then you’re an enabler.
Nobody deserves to be treated like that. People get upset. Sometimes for legitimate reasons. i get that. That doesn’t give them the right to treat others like they’re less than human. Even if it’s someone that they’ll never meet face to face.
I <3 old vet John
Also anybody reading this:
go make something of yourself
If retail is your final form that’s OK too!
Retail is definitely OK. I think it was more to the point of, “Don’t build a career that you’re going to look back on with regret.”
Yeah for him it was not OK!
“Are you feeling stressed? Did you just lose a family member? Or are you living in an abusive relationship? Well, do I have the stuff for that!”
“Baby Shark doodoo” we know you love this song because it’s your most played ok Spotify.
Hush, little wagie, don’t say a word.
AI’s gonna show you a photo of your kids.
Now this is a boring dystopia – make a halfarsed attempt to “help” mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.
It’s so absurd it doesn’t sound credible?
Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.
It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.
They gonna braindance choombas that can’t cope with meatspace.
But BDs are not just for fondling virtual tits.
There are other things worthwhile?
They’re technically real tits, it’s just that they’re someone else’s memory of said tits.
They’re going to show me pictures of people who I don’t really like, accompanied by metal music that’s probably about killing people, or eating peoples flesh, or snuggling kittens?
My first thought too
BLOWTORCH SLAUGHTER 🤘
So, Grinfucked, by Devildriver, is one of the songs that’ll play for me. Ok.
Having worked in a call centers, I feel like it’s the dumbest, most self centered boomers with “customer is king” attitude that just want to shout at someone rather than fix their issues (that can usually be fixed with a Google search). It’s like they need people to suffer. Just let them hang up when people are disrespectful instead of this shit.
What the actual sh*tnuggets
Edit: I did some further research for different sources and can’t seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.
Honestly that doesn’t sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers
Like a face filter but for your voice.
No cap, I’d use that.
A happy voice tells the customer to take the plugged in product with them once they want to take a bath.
Along with a subtitle reading “it would be a shame if something happened to them”
Definitely feels like a threat. Think of you kids starving without the paycheck we generously decide to give you
What the fuck
This is fucking insane
They should be more concerned with calming down abusive customers – or, in the even more likely event that the customer is justifiably irate, correcting whatever corporate fuckery incited the whole situation in the first place!
But of course they won’t even consider that, and will place all the blame on the low-level peon instead.
Jokes on them, seeing my family would only stress me more and my favourite music is not calming.
Jokes on them, I don’t have family and don’t really listen to music.
Checkmate, AI-theists!
Im stealing AI theist. That’s unreasonably clever
I’m still pissed they scrapped my idea of sending in a cold slice of pizza cut in half with a card that reads “we love you employee #3891-A” 😡
Cold slice of pizza with a randomly placed large hair on it. You’ll be so distracted and lightly stressed out by the hairy cheese plank that your original major stressors will be forgotten.
