I’ve become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can’t cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won’t take no for an answer.
I’ve tried to keep track of her passwords with a password manager, I’ve spent literally 8 hours in a single day filling out captchas and replacing passwords, and I’ve spent even more time trying to teach my mom how to use the manager.
She CAN’T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn’t autofill on her iphone.
Get a blank notebook with alphabetic tabs and write all her passwords in there. Label it “crochet projects” or something. A non-techy friend of mine does that. At first I was horrified but it’s a lot safer for her than post-it notes on the monitor.
It’s also, in some ways, safer than some centralized password managers.
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Go to another account she hasn’t messed up on her phone, and make her watch as you use the password manager to get in. Then, you can tell her for sure that the tech is working, and you’ve done your part, but you cannot fix her behavior. If she wants to keep resetting her passwords all the time, that’s on her, otherwise, she’ll have to put a small amount of time and effort into adapting to using the password manager.
If she isn’t going to follow your suggestions and advice, why is she asking you for help? If she sincerely wants help, she needs to make an effort on her side to follow through.
This is a problem with psychology and boundaries, not a tech issue.
Stop helping, she uses you as a crutch because the option is there
Do what I do with my wife. I say she has to learn how to do it and I sit down in front of her and make her take notes and then have her try doing it. I’ve finally been able to get her to do some stuff on the computer on her own.
Would she use one of those little password-keeper books? It’s not as secure as a password manager, but it might help get her self-sufficient.
You could start not knowing how to do things, give slower answers, just give bad customer service. Or ask her if whatever she’s trying to do can wait until she gets home to get computer.
I know the feeling of wanting to help, it’s part of why I became a librarian. I also know the pain of old folks coming in and asking the same questions. I had one lady, really sweet, that would come in and ask for the phone numbers to maybe 3 businesses a day. Like, we’d show her how to look it up, we’d walk her through it on a public terminal, she’d still ask us again the next day. It gets frustrating and you pick your battles.
At least I could go home after a shift and stop being the tech-knower. It doesn’t sound like you get to and that sucks.
My mother-in-law was super dependent on my wife for everything related to technology. Banking apps, netflix, sending and receiving money, anything related to the government she had her do it. Then we moved a few states away. We came for a visit a few months ago and guess what? She manages to do it all by herself now. Even calling an uber or finding the cat videos she likes she was able to do herself now.
The point being: she doesn’t want to and won’t learn because she has someone to do it for her. Since you can’t make her do it, then you just have to accept it unfortunately.
My mom resented anything tech related. I knew she was smart enough to learn it, she just hated being forced into it so we always had to do it for her.
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Only option really is to show her how to reset her password. Sounds like she’s already doing it, just tell her that’s how you log in, you let it autofill, and if it doesn’t work you click forgot password and check your email and that’s how passwords work now
Instead of dropping a system on her that she can’t/won’t use, try asking her what she wants to do. You can explain why passwords need to be different, but you can simplify it by sharing passwords across sites that don’t matter. So someone gets her BBC password and finds they can also use it on the Daily Fail, whoop-de-doo. Different pw for the bank.
Simplify your own life. You have to do free tech support for your Mum, and to be fair she changed your nappies for years, but everyone else is expected to trade, especially if they expect you to pay for their services when you need them.
Of course tinkering with something makes it your fault any time anything goes wrong, and the lesson we learn from that is …?
PEBKAC.
But seriously, she needs to understand that, even though she (presumably) taught you how to tie your shoes, you don’t keep having her tie them for you. At some point there is no problem except that she isn’t accepting the solution.
Keeping with the analogy, if a person just refuses to tie shoes, not wearing shoes is always an option…
She never taught me to tie my shoes. I didnt know until I was like 15.
Both my mom and dad were workaholics, and my babysitter was a far closer parent than they were
Can’t you setup whatever manager to autofill the password?
Not every website is set up properly to allow that to work seamlessly.
Show her it works, set boundaries, and enforce them. She cannot use you as a crutch for her inability.
If all else fails, fix it one last time, and tell her she needs to go to best buy (or whatever tech store offers tech support) for the next time and when she asks for you to fix it, just stand your ground and make her pay for someone else to deal with her shit.
My mom’s password manager is a pen and paper notebook. It’s not ideal, but it keeps me from having to reset everything every month, and she chooses slightly more complex passwords since she doesn’t have to remember them (even though she is slowly memorizing them)
My wife does this with notecards. I have to hide the passwords on my PC so I don’t have to dig through her notes.
This is the answer.
For many people who don’t understand technology, the solution isn’t more technology. Is a password notebook technically less secure? Yes. But it’s much better and more understandable than what she really wants, which is the same username and password for everything.
Plus, a notebook is great way to pass information that’s not just usernames and password. It’s in invaluable resource in case of death. Digital is great, but physical copies are important.
Out of all my family and friends, if I had to pick one person to save my life based on wether they could find the correct password to a site or not. I’d go with my 80 year old grandma. She does it with pen and paper. It’s a god damn blessing doing tech support for her, she has every little detail on there.
My family used to both say I was the need and can and need to fix all their shit, AND anytime anything went wrong it MUST be Mt fault since I’m the one “tinkering” with and fixing their shit.
This is a minor part of a huge amount of reasons I worked my ass off to get fully independent and no contact with my family anymore.
Ugh I hate whenever something goes wrong the blame is always placed on the last guy who worked on it. If you ever build a PC for someone, you better believe you are gonna be tech support for that thing FOREVER.
I’d understand if you had issues immediately, or days after, but if its been weeks, months or even years? Gtfo. Thats longer than most free warranties.
What about using OneKey so that she mostly needs to worry about remembering a PIN? It looks like you can set it up to automatically open your password manager. Might also need to synch her browsers.
As an added bonus, she would have to hold on to the key without losing it, because if she lost it, she’s effectively locked out of accounts forever.
