I pay all my bills online so I’m used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.

My password wasn’t working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it’s wrong. Now I’m locked out of my account for the 2nd time in two days…

I almost think it’s a conspiracy to enable charging people more late fees.

      • SolidGrue
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        1 year ago

        Many (if not all) of the KeePass clients are better than Lastpass, LogMeIn or any of the hosted solutions. More portable too

        • EatATaco@lemm.ee
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          1 year ago

          I’m planning to leave LastPass because of the concerns, but as long as I have my phone or an Internet connection, both of which are true almost all of the time, I have access to all of my passwords.

          How does it get more portable than that?

          • SolidGrue
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            1 year ago

            KeePass works off of a local data store which you can sync up to the cloud, so you don’t even need Internet access flto open your credentials store

            • EatATaco@lemm.ee
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              1 year ago

              LastPass does the same, afaik. I was specifically talking about the portable aspect.

              • SolidGrue
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                1 year ago

                Ah, that I did not know.

                So it’s an equivalent to lastpass for portability. My mistake.b

                • EatATaco@lemm.ee
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                  1 year ago

                  No problem. I was more asking because I’m trying to figure out which to use next.

        • YtA4QCam2A9j7EfTgHrH@infosec.pub
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          1 year ago

          I used to use them, but I jumped ship after they had repeatedly had security incidents that they downplayed the severity of.

          I get that security is hard, but they just didn’t seem to prioritize it. And my trust in them was broken when they treated it as a PR issue instead of a threat to my security

    • ChonkyOwlbearOP
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      1 year ago

      Maybe it’s time to bite the bullet and take the time to set one up.

    • Tiefling IRL@lemmy.blahaj.zone
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      1 year ago

      My credit card refuses my stored password unless I manually type it in. I’ve checked it multiple times for correctness.

      • SaltySalamander@fedia.io
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        1 year ago

        Been using online banking for as long as it’s been a thing and I have simply never had this happen. Guess I’m lucky.

        • aStonedSanta@lemm.ee
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          1 year ago

          Same here. It must be dependent on the bank and their caching system. Or it requires a password update every x months and these dumbasses aren’t aware lol

    • Grinning@lemmynsfw.com
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      1 year ago

      Been using BitWarden for years. Still happens to me all the time. 7 times for my HSA this year alone.

    • ThatWeirdGuy1001
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      1 year ago

      So I for the first time let Googles password manager create an auto generated password for an account with my payroll company.

      I tried signing into my account WITH THE AUTO GENERATED PASSWORD AND THE SITE SAID IT WAS THE WRONG PASSWORD.

      Reset password. NEW PASSWORD CANNOT BE THE SAME AS OLD PASSWORD.

      I’ll literally never try a password manager again.

      • HelixDab2@lemm.ee
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        1 year ago

        Okay, first: Don’t use Google for that. What the fuck, dude.

        Actually, that’s it. Just get BitWarden.

      • Coreidan
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        1 year ago

        This is a skill issue and has nothing to do with password managers

  • jordanlund
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    1 year ago

    I would not put it past them. I’m in the same boat, I pay bills every payday. There’s one account that never likes my login.

    • Midnight Wolf
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      1 year ago

      “cool, guess I don’t have to pay that one”

      “no wait not like that!”

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    1 year ago

    My Chase account is supposed to auto-pay my credit card every month. But some months, it just doesn’t.

    This affects my credit score, and it pisses me off.

    It is obvious we are being fucked with.

    • EatATaco@lemm.ee
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      1 year ago

      I auto pay all of my credit cards, been doing so for at least a decade, probably even significantly longer, and not once has it failed.

  • dan1101@lemm.ee
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    1 year ago

    Sounds like something Chase would do.

    But more likely you’re typing something wrong or their login servers are malfunctioning and return “no match” by default for safety. Thats always been my theory.

  • Possibly linux@lemmy.zip
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    They have back end bugs that cause login to fail. I didn’t believe it a first and then I did some testing.

    The product I’m talking was a PCI security company

    • Midnight Wolf
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      1 year ago

      No wonder, they are so outdated, we use pci express now

  • Lath@kbin.earth
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    1 year ago

    I know in some cases, login fail is intentional to prevent bots from randomly gaining access to accounts.

    Source: some random internet person who said they did as such.