I pay all my bills online so I’m used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.

My password wasn’t working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it’s wrong. Now I’m locked out of my account for the 2nd time in two days…

I almost think it’s a conspiracy to enable charging people more late fees.

  • Scrubbles
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    905 months ago

    Password managers, people. Use a password manager

      • SolidGrue
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        85 months ago

        Many (if not all) of the KeePass clients are better than Lastpass, LogMeIn or any of the hosted solutions. More portable too

        • @[email protected]
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          15 months ago

          I’m planning to leave LastPass because of the concerns, but as long as I have my phone or an Internet connection, both of which are true almost all of the time, I have access to all of my passwords.

          How does it get more portable than that?

          • SolidGrue
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            45 months ago

            KeePass works off of a local data store which you can sync up to the cloud, so you don’t even need Internet access flto open your credentials store

              • SolidGrue
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                15 months ago

                Ah, that I did not know.

                So it’s an equivalent to lastpass for portability. My mistake.b

        • @[email protected]
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          45 months ago

          I used to use them, but I jumped ship after they had repeatedly had security incidents that they downplayed the severity of.

          I get that security is hard, but they just didn’t seem to prioritize it. And my trust in them was broken when they treated it as a PR issue instead of a threat to my security

    • @ChonkyOwlbearOP
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      95 months ago

      Maybe it’s time to bite the bullet and take the time to set one up.

      • Tippon
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        55 months ago

        It’s so much easier. I’ve got one password to remember, and I don’t have to think about any others :)

      • @acetanilide
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        25 months ago

        I know it’s hard. Which is why I went off grid for a week or two and my partner set it up for me.

    • Tiefling IRL
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      5 months ago

      My credit card refuses my stored password unless I manually type it in. I’ve checked it multiple times for correctness.

      • SaltySalamander
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        75 months ago

        Been using online banking for as long as it’s been a thing and I have simply never had this happen. Guess I’m lucky.

        • @[email protected]
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          15 months ago

          Same here. It must be dependent on the bank and their caching system. Or it requires a password update every x months and these dumbasses aren’t aware lol

  • @NegativeLookBehind
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    515 months ago

    What’s your username and password? I’ll try it and see if it works for me.

    • @dhork
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      375 months ago

      My password is hunter2

      • @PunnyName
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        335 months ago

        I only see *******, are you sure you typed it in right?

  • @Coreidan
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    145 months ago

    Get a password manager ffs

    • @[email protected]
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      15 months ago

      Been using BitWarden for years. Still happens to me all the time. 7 times for my HSA this year alone.

    • @ThatWeirdGuy1001
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      -55 months ago

      So I for the first time let Googles password manager create an auto generated password for an account with my payroll company.

      I tried signing into my account WITH THE AUTO GENERATED PASSWORD AND THE SITE SAID IT WAS THE WRONG PASSWORD.

      Reset password. NEW PASSWORD CANNOT BE THE SAME AS OLD PASSWORD.

      I’ll literally never try a password manager again.

      • @Coreidan
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        85 months ago

        This is a skill issue and has nothing to do with password managers

      • @[email protected]
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        85 months ago

        Okay, first: Don’t use Google for that. What the fuck, dude.

        Actually, that’s it. Just get BitWarden.

  • @jordanlund
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    95 months ago

    I would not put it past them. I’m in the same boat, I pay bills every payday. There’s one account that never likes my login.

    • @wreckedcarzz
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      45 months ago

      “cool, guess I don’t have to pay that one”

      “no wait not like that!”

  • SaltySalamander
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    65 months ago

    You have a phone number on the back of your credit card. Call it. Speak to a human.

  • @[email protected]
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    45 months ago

    My Chase account is supposed to auto-pay my credit card every month. But some months, it just doesn’t.

    This affects my credit score, and it pisses me off.

    It is obvious we are being fucked with.

    • @[email protected]
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      65 months ago

      I auto pay all of my credit cards, been doing so for at least a decade, probably even significantly longer, and not once has it failed.

  • Possibly linux
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    35 months ago

    They have back end bugs that cause login to fail. I didn’t believe it a first and then I did some testing.

    The product I’m talking was a PCI security company

    • @wreckedcarzz
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      155 months ago

      No wonder, they are so outdated, we use pci express now

  • @[email protected]
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    35 months ago

    Sounds like something Chase would do.

    But more likely you’re typing something wrong or their login servers are malfunctioning and return “no match” by default for safety. Thats always been my theory.

  • Lath
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    15 months ago

    I know in some cases, login fail is intentional to prevent bots from randomly gaining access to accounts.

    Source: some random internet person who said they did as such.